Swiggy, Zepto and Eternal to sit on India's new gig worker welfare board
India has formed a 22-member board for gig and platform worker welfare. Aggregators may have to contribute up to 5% of payouts to gig workers.
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what happened
India's government has set up a national social security board covering unorganised, gig and platform workers. According to Moody's, representatives of Swiggy, Zepto and Eternal will sit on it, along with Urban Company and Rapido, though the notification did not name the individual members. The Ministry of Labour and Employment notified the board on October 30 under the Code on Social Security.
The board will recommend and monitor schemes covering health and maternity benefits, accident and disability insurance, life cover and old-age protection. Madhav Kasturia, founder and CEO of Zippee, said the code requires aggregators to contribute 1-2% of annual turnover, capped at 5% of payments to gig workers. The contribution rate and its start date have not yet been notified.
why it matters
For delivery platforms, such contributions would add to operating costs and could squeeze margins in quick commerce. The size of the effect will become clearer once the final rate and effective date are published.
market impact
Delivery aggregators in India: possible higher costs pressure margins
- Swiggy pressure down — possible contributions to the courier welfare fund would raise delivery costs
- Zepto pressure down — mandatory payouts-linked contributions would weigh on order economics
- Eternal pressure down — higher welfare costs would narrow the margin of its delivery business
tags
instruments
sources
- Swiggy, Zepto, Eternal rivals on same board: What govt's new gig worker welfare panel means — Moody's, 14 November 2026 at 06:34 UTC
prepared by the newsmetry newsroom with ai assistance from the sources listed below. not investment advice.
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