American Express Plans to Use AI for More Personalized Customer Offers
According to CEO Stephen Squeri, American Express intends to apply artificial intelligence to make its membership model more valuable to cardholders.
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what happened
American Express Chief Executive Stephen Squeri said on a call with analysts that the company sees artificial intelligence as a way to strengthen the value of its membership model. The goal is more tailored experiences, for example within its restaurant partnerships, which give some cardmembers access to hard-to-get reservations and other perks. Squeri added that the company's assets, closed-loop network and first-party data should become bigger advantages in an AI-driven market. The information is reported by Market Talk.
why it matters
For investors this is more a strategic statement than a financial update, since no revenue or profit figures were given. Still, AI is a relevant theme for the payments and card-lending sector, as it shows major card issuers viewing their customer data as a basis for competition.
market impact
AXP and payments sector: new strategy without financial figures, effect on shares is unclear for now
tags
instruments
sources
- American Express Eyes AI for More Personalized Customer Offerings — Market Talk, 23 October 2026 at 18:46 UTC
prepared by the newsmetry newsroom with ai assistance from the sources listed below. not investment advice.
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